Policies
Shipping & Returns
Where We Ship From
Every order is packed by us in Ardmore, Pennsylvania.
Where We Ship To
The 48 contiguous states. Not yet to Alaska, Hawaii, or outside the U.S.
When It Ships
Within 2 business days of your order (Monday to Friday, not holidays). You get a tracking link by email when the label is made.
What Shipping Costs
Shipping is what the carrier charges us for your ZIP code, plus $2 for packing. We don’t make money on shipping. The exact price is shown at checkout, before you pay.
Carrier
USPS or UPS ground, whichever is cheaper for your address. Most orders arrive in 2 to 5 business days after they ship.
Damaged or Wrong Order
Email us within 7 days of delivery with a photo of the bag and the shipping label. We will send a replacement or refund you in full, including shipping, and you won’t need to send anything back.
Returns
You can return an unopened bag within 30 days of delivery, as long as its seal isn’t broken.
- Email hello@reneworganics.io with your order number.
- We reply with the return address and instructions.
- Ship the bag back to us. Return shipping is paid by you unless we made a mistake.
- Once it arrives and the seal is intact, we refund the bag’s price to your original payment method within 5 business days. Your bank may take a few more days to show it.
Original shipping is not refunded, except for damaged or wrong orders. Opened bags can’t be returned, because we can’t resell them.